How do I claim?

First check the circumstances are covered. Having done this telephone Pro Appliance Care. Pro Appliance Care will provide telephone assistance to establish whether your fault can be rectified over the telephone. If we cannot resolve your problem over the telephone, we will send an engineer out to you (engineers working hours are Monday to Friday 9:00am to 5:00pm not including UK public holidays).

Our helpline is open 9.00am – 5:30pm Monday -Friday (except Christmas day, New Year’s Day and UK Bank Holidays)

What happens if my appliance cannot be repaired?

In the event that your equipment cannot be repaired, we will, at our discretion, replace your appliance with new or reconditioned appliance of the same or similar make and specification, that may not be compatible with any specialist equipment you may have, or offer you a cash settlement in line with the current market value of your appliance.

What happens if I am unhappy with your service?

Here at Pro Appliance Care we aim to provide you the highest level of customer service. However there may be rare occasions when things can go wrong. If you wish to discuss any matters of concern, you can do so in a number of ways, phone us, email us or write to us.We aim to resolve the majority of complaints over the telephone within 7 working days

Is there an age limit on appliances?

There is no age limit on your appliances, as long as the equipment is functioning.

What are your cover limits?

You can only make one claim per item of equipment, per cover period, up to a maximum of £400 per claim or the value of your appliance whichever the lesser.

The maximum pay out for all covered appliances during your period of cover is:

Silver: £500.00 

Gold: £650.00 

Platinum: £750.00